It is typically much more difficult to bring in a new customer than it is to encourage a happy visitor who has enjoyed the positive experience of your venue.
80% of future profit will more than likely come from just 20% of your returning customers.
New and innovative ways to improve the customer journey so that they return time and time again will be the theme for 2021 and beyond. Consumer habits have changed during the pandemic and the challenge to engage and retain customers will be more important than ever for all shapes and size of business and especially for independent operators.
It is also a fact that by far the majority of customers who use a loyalty programme are happy to share data on their spending habits in return for digital rewards.
Talk to us about Vine plus loyalty;
- Simple customer opt in
- Create a rewards points campaign
- Create a loyalty campaign
- Create a digital stamp card
- Validate transactions and rewards online and on-premise EPOS
- Use analytics to make marketing decisions
- Send personalised rewards and incentives
- Push Email and SMS notifications